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Sick Silver service agreements for systems
Maintenance and inspection | Service agreements | Silver service agreements for systems | Product area: Robot guidance systemsTrack and trace systemsDriver assistance systemsObject detection systemsPr…
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5-6 Days
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2-3 Days
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Warranty 1 year
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Description
Maintenance and inspection | Service agreements | Silver service agreements for systems | Product area: Robot guidance systemsTrack and trace systemsDriver assistance systemsObject detection systemsProfiling systemsGateway systemsQuality control systems | Range of services: MaintenanceTroubleshootingExtended warranty24/5 remote support24/5 help deskTraining | Duration: Duration is arranged individually with the customer and defined in the contract | Availability: Mon-Fri, 24-hour serviceDeviations may arise due to local, cultural or other regulatory requirements (e.g. public holidays). | Response time: Best possible within the agreed time specified in the service agreement
Specification
Features
| Product version | Service agreement systems |
|---|---|
| Product area | Robot guidance systemsTrack and trace systemsDriver assistance systemsObject detection systemsProfiling systemsGateway systemsQuality control systems |
| Prerequisites | Commissioning and regular maintenance of the system by SICK. Maintenance can also take place at the beginning of the agreement. |
| Range of services, brief | MaintenanceTroubleshootingExtended warranty24/5 remote support24/5 help deskTraining |
| Range of services | MaintenanceTroubleshootingExtended warranty24/5 remote support24/5 help deskTraining |
| Duration | Duration is arranged individually with the customer and defined in the contract |
| Note | Restoration of parameters according to the acceptance protocol.Additional adjustments to and extensions of the application are not included and can be offered separately. |
| Procedure | SICK Service contacts the customer and arranges a maintenance appointment. Maintenance is done in line with a standardized checklist.After the maintenance, the customer has the opportunity to receive refresher training on the system.In the event of faults, the customer receives exclusive access to the SICK technician network. Telephone support is available during agreed-upon hours (24/5).During the remote support session, a service technician will connect to the system and check the system status if possible; other measures are taken if necessary. |
| Preliminary work | Inventory of the systems installed on-site in the SICK online data management system (SICK AssetHub).Set-up of the required remote infrastructure. |
| Fee | Annual fee |
| Availability | Mon-Fri, 24-hour serviceDeviations may arise due to local, cultural or other regulatory requirements (e.g. public holidays). |
| Response time | Best possible within the agreed time specified in the service agreement |
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